Refund policy

Tech Nest Return & Refund Policy

Last updated: October 2026

At Tech Nest, we want you to shop with confidence. If there is a problem with your order, please contact us and we will assist you in accordance with this policy and applicable South African consumer law.

Returns & Change of Mind

If you wish to return an eligible product, please contact us within 7 days of receiving your order.

To qualify for a change-of-mind return, the product should be unused, in its original condition and returned with its original packaging, accessories, manuals and any other items supplied with it.

Where a return is made simply because you have changed your mind, the customer may be responsible for the direct cost of returning the product, where permitted by law.

Certain transactions may qualify for a statutory cooling-off period under the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in this policy limits any rights you may have under applicable South African law. South African Government

Faulty or Defective Products

Tech Nest takes product quality seriously.

In accordance with the Consumer Protection Act 68 of 2008, consumers have rights in respect of goods that are defective, unsafe, of poor quality or not reasonably suitable for their intended purpose.

If a product develops a qualifying fault or defect within 6 months of delivery, please contact us. Where the requirements of the CPA are met, the customer may be entitled to choose between:

  • a repair;
  • a replacement; or
  • a refund.

Qualifying defective goods are returned at the supplier's risk and expense as required by the CPA. South African Government

This protection does not generally cover damage resulting from misuse, abuse, accidental damage, unauthorised alterations or repairs, failure to follow product instructions, or ordinary wear and tear where the issue is not attributable to a product defect.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive an incorrect item, or your product arrives damaged or with missing components, please contact Tech Nest as soon as reasonably possible and provide:

Your order number, a description of the problem, and clear photographs or video showing the product, packaging and issue where appropriate.

We will assess the matter and arrange the appropriate remedy in accordance with applicable law.

Products That Cannot Normally Be Returned for Change of Mind

Subject always to your statutory rights, we may not accept change-of-mind returns for products that:

  • have been materially used, damaged or altered after delivery;
  • are missing supplied accessories, components or packaging;
  • have been customised or personalised for the customer; or
  • cannot reasonably be resold for hygiene or safety reasons after being opened, where applicable.

These exclusions do not remove your rights where a product is defective or where South African law otherwise gives you a right to return it.

Return Process

Before sending a product back, please contact Tech Nest Customer Support.

Please include your:

Name
Order number
Product being returned
Reason for return
Photos/video where relevant

Once your return request has been reviewed, we will provide you with the applicable return instructions.

Please do not send products back without first contacting us, as this can delay the return process.

Refunds

Once a returned product has been received and assessed, we will notify you of the outcome.

Where a refund is approved, it will be processed using the original payment method where reasonably possible. Processing times may vary depending on the payment provider or financial institution.

Any statutory refund timeframes applicable to your transaction will continue to apply.

Exchanges

Where an exchange is available, the replacement product will be dispatched once the return has been approved and processed, subject to stock availability.

If the replacement product is unavailable, we will discuss the available alternatives with you, which may include a refund where applicable.

Manufacturer Warranties

Certain Tech Nest products may carry an additional manufacturer's or supplier's warranty.

Any additional warranty does not replace or reduce the consumer's statutory rights under the Consumer Protection Act or other applicable South African legislation.

Contact Us

For all returns, refunds, exchanges or product concerns, please contact:

Tech Nest
Email: Rickusmyburgh60@gmail.com
WhatsApp / Tel: +27 66 268 0222

Please include your order number when contacting us so that we can assist you as quickly as possible.

Consumer Rights

This policy is intended to operate in accordance with the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Nothing in this policy is intended to waive, exclude or restrict any consumer right that cannot lawfully be waived, excluded or restricted.